Kalahari Express Logistics — Operations Plan
The Upington operations centre will comprise a 2,500 m² warehouse facility with temperature-controlled storage capacity, a vehicle maintenance yard with inspection bays, a dispatch and operations office (250 m²), and a secure cargo marshalling area. The facility will be leased on a…
Section 5 · Business Plan
Operations Plan
The Upington operations centre will comprise a 2,500 m² warehouse facility with temperature-controlled storage capacity, a vehicle maintenance yard with inspection bays, a dispatch and operations office (250 m²), and a secure cargo marshalling area. The facility will be leased on a…
5.1 Fleet and Infrastructure
| Asset Category | Quantity | Unit Cost (ZAR) | Total Cost (ZAR m) | Purpose |
|---|---|---|---|---|
| Medium trucks (8-tonne) | 8 | 1,800,000 | 14.4 | Freight & bulk courier |
| Small trucks (4-tonne) | 7 | 950,000 | 6.7 | Regional distribution |
| Express courier vans | 5 | 550,000 | 2.8 | Express & last-mile |
| GPS & tracking hardware | 20 | 55,000 | 1.1 | Fleet management |
| Total Fleet Investment | 25.0 |
5.2 Hub and Warehouse Specifications
The Upington operations centre will comprise a 2,500 m² warehouse facility with temperature-controlled storage capacity, a vehicle maintenance yard with inspection bays, a dispatch and operations office (250 m²), and a secure cargo marshalling area. The facility will be leased on a five-year term with an option to renew. Estimated monthly lease cost is ZAR 180,000, with a fit-out and equipment budget of ZAR 15 million.
5.3 Operational Workflow
The operational process follows a structured five-stage workflow: Stage 1 is Pickup, where cargo is collected at client premises in South Africa or Namibia. Stage 2 is Sorting and Consolidation at the Upington hub, where shipments are sorted by destination and consolidated for efficient transit. Stage 3 is Customs Pre-clearance, where electronic documentation is submitted to SARS and Namibian customs in advance of border transit at Vioolsdrif. Stage 4 is Transit and Delivery, where goods are transported to destination hubs or delivered directly to the end customer. Stage 5 is Return and Optimisation, where vehicles are routed to maximise backhaul utilisation and reduce empty kilometres.
5.4 Technology Infrastructure
The IT investment of ZAR 5 million will fund a fleet management system (FMS) with GPS tracking and route optimisation; an online booking and tracking portal with mobile application; warehouse management system (WMS) for inventory control; electronic customs documentation and pre-clearance platform; API integration capability for e-commerce platform connectivity; and business intelligence and reporting dashboard.
5.5 Quality and Compliance Standards
The Company will pursue ISO 9001:2015 certification within the first 18 months of operations and will implement a quality management system aligned with ISO 28000 (Supply Chain Security Management). Key performance indicators (KPIs) will include on-time delivery rate (target: 95%), shipment damage rate (target: less than 0.5%), customer satisfaction score (target: greater than 4.2/5.0), and customs clearance time (target: less than 4 hours for pre-cleared shipments).
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