Switchpoint Payments Business Plan — Market and Regulatory Context
The South African payments landscape, PayShap and account-to-account rails, and the regulatory framework a payment service provider operates within.
Market and Regulatory Context
Jump to section
- Overview & contents
- i. Important Notice and Basis of Preparation
- 1. Executive Summary
- 2. The Opportunity
- 3. Market and Regulatory Context
- 4. Product, Technology and Security
- 5. Go-to-Market and Unit Economics
- 6. SWOT and Competitive Position
- 7. Financial Projections
- 8. Cash, Funding and the Balance Sheet
- 9. Sensitivity and Scenario Analysis
- 10. Risk Analysis
- 11. Regulatory, Compliance and Licensing
- 12. Organisation and Management
- 13. Implementation Roadmap
- 14. Key Performance Indicators
- 15. The Offer, Returns and Recommendation
- 16. Assumption Register
- A. Appendix A: Consolidated Financial Summary
- B. Appendix B: Volume, Pricing and Unit Economic Schedules
- C. Appendix C: Funding, Cash and Balance Sheet Schedules
- D. Appendix D: Risk Register
- E. Appendix E: Glossary
- 3.1 The National Payment System
- 3.2 Interchange and the direction of card pricing
- 3.3 Real-time credit-push infrastructure
- 3.4 Competitive landscape
3.1 The National Payment System
Payment activity in South Africa is governed by the National Payment System Act 78 of 1998 and overseen by the National Payment System Department of the South African Reserve Bank. The architecture has a defining characteristic for any non-bank participant: clearing and settlement are bank functions. A non-bank may operate within the system as a system operator, a third-party payment provider, or a payment clearing house participant of various descriptions, but it cannot settle in central bank money in its own name.
The practical consequence is that Switchpoint must contract with a settlement bank that sponsors its participation, provides settlement finality, and assumes regulatory responsibility for the flows Switchpoint introduces. The sponsor bank will require indemnities, collateral or a settlement guarantee, transaction monitoring rights, and audit access. It will also charge for the privilege — a cost embedded in the modelled cost of payments.
3.2 Interchange and the direction of card pricing
Interchange in South Africa is not set bilaterally between acquirers and issuers; it is determined through a regulator-led process, with rates published by transaction type and differentiated by whether the card is debit or credit, whether the transaction is card-present or card-not-present, and whether the merchant meets certain qualification criteria. For an acquirer this has two implications: interchange is a cost that cannot be negotiated away, and the qualification criteria create a real incentive to invest in the technical standards that attract lower rates.
|
FY2027 |
FY2028 |
FY2029 |
FY2030 |
FY2031 |
|
|---|---|---|---|---|---|
|
Card merchant discount rate |
2.45% |
2.40% |
2.35% |
2.30% |
2.26% |
|
Card cost of payments |
1.41% |
1.39% |
1.37% |
1.35% |
1.33% |
|
Card net take rate, basis points |
104 |
101 |
98 |
95 |
93 |
|
Account-to-account cost per transaction |
R2.40 |
R2.30 |
R2.15 |
R2.05 |
R1.95 |
|
Account-to-account net take rate, basis points |
30 |
30 |
30 |
30 |
30 |
|
Blended net take rate, basis points |
64 |
60 |
59 |
58 |
56 |
3.3 Real-time credit-push infrastructure
|
Measure |
Figure |
Relevance |
|---|---|---|
|
Transactions, December 2025 |
60 million |
Worth R62 billion in that month alone |
|
Cumulative transactions to December 2025 |
461 million |
Passing 900 million by mid-2026 |
|
Cumulative value to December 2025 |
R403 billion |
At an average transaction size of about R874 |
|
Monthly volume, first 33 months |
About 14 million |
Accelerating to about 89 million in the five months to May 2026 |
|
Registered users |
6 million |
|
|
Per-transaction limit |
R50 000 |
Raised from R3 000 in August 2024 |
|
Request-to-pay capability |
December 2024 |
Enables person-to-merchant payment initiation by the merchant |
|
Reserve Bank stake in the operating entity |
50% |
Acquired October 2025 |
|
Real-time payments market, 2025 |
US$0.57 billion |
Forecast at US$2.75 billion by 2030, a 34.21% compound rate |
|
Person-to-person share of 2024 volume |
68% |
Person-to-business flows growing faster at 35.1% |
For merchant acceptance the request-to-pay flow is the significant development. It gives the merchant a payment initiated from their own system, with a structured reference the merchant controls, confirmation of irrevocable settlement within seconds, and no card scheme in the middle. It removes the proof-of-payment problem, the reconciliation lag and the release-before-clearance credit decision at once.
3.4 Competitive landscape
|
Layer |
Participants |
Position relative to Switchpoint |
|---|---|---|
|
Bank acquirers |
The major commercial banks, operating full-service merchant acquiring alongside the banking relationship |
Incumbent in the trade segment through existing banking relationships. Competes on relationship, not product. Slow to integrate with third-party vertical software |
|
Scale small-merchant acquirers |
Hardware-led providers serving the general small and micro-merchant market at scale |
Not a direct competitor in the trade segment. Formidable and well-capitalised in the practice segment. Switchpoint competes there on software integration, not price or hardware |
|
Online payment gateways |
Card-not-present gateways and aggregators serving e-commerce |
Adjacent. Limited presence at physical trade counters and in practice management workflows |
|
Account-to-account specialists |
Providers offering bank-to-bank payment initiation, principally for online checkout |
The closest competitive threat on the account-to-account rail. Generally consumer-checkout oriented rather than embedded in merchant back-office systems |
|
Vertical software vendors themselves |
Practice management and enterprise resource planning vendors monetising payments directly |
A partner today and a potential competitor at renewal. The 18% revenue share is the price of that alignment |
Supplier power scores highest at 4.5, and in this industry that means the sponsor bank and the rail operator rather than a conventional supplier. Both set prices Switchpoint cannot negotiate and both can withdraw. Buyer power follows at 4.0 because the integration partner, not the merchant, effectively controls the relationship at renewal. The threat of new entrants is the lowest force at 3.0 — not because capital is scarce but because sponsorship, scheme registration and PCI DSS Level 1 attestation together take the better part of a year and cannot be compressed.
The defensible position is narrow and should be stated as such: Switchpoint is competitive where the merchant relationship is mediated by vertical software and where the payment mix requires both a card rail and a capped-fee high-ticket rail behind one settlement and reconciliation layer. Outside that intersection it has no structural advantage.