Section 8 · Business Plan
Management & Organisational Structure
Sipho Nkosi – Founder & Managing Director: Responsible for overall business strategy, supplier negotiations, financial management, and stakeholder relations. Mr. Nkosi brings extensive experience in retail operations, supply-chain management, and community engagement in the Gauteng market.
8.1 Leadership Team
financial management, and stakeholder relations. Mr. Nkosi brings
extensive experience in retail operations, supply-chain management, and
community engagement in the Gauteng market.
8.2 Staffing Plan
| Position | Headcount | Monthly Salary (R) | Annual Cost (R) | Key Responsibilities |
|---|---|---|---|---|
| Managing Director | 1 | 30,000 | 360,000 | Strategy, finance, supplier relations |
| Store Manager | 1 | 18,000 | 216,000 | Daily operations, staff management, inventory |
| Sales Assistant | 3 | 8,000 each | 288,000 | Customer service, shelving, POS operations |
| Security Guard | 1 | 7,000 | 84,000 | Access control, loss prevention, CCTV monitoring |
| Cleaner | 1 | 5,000 | 60,000 | Premises maintenance and hygiene |
| Total | 7 | 84,000 | 1,008,000 |
Additional statutory costs including UIF contributions (1%), SDL (1%), and Workmen’s Compensation are budgeted at approximately 8–10% above base salaries, bringing total annual payroll costs to approximately R1,090,000–R1,110,000.
8.3 Training & Development
All staff will complete a structured onboarding programme covering product knowledge (categories, brands, serving suggestions), POS system operation, liquor legislation and responsible trading practices, customer service excellence, loss prevention and security protocols, and fire safety and emergency procedures. Ongoing training will include monthly product sessions hosted by supplier brand ambassadors and quarterly performance reviews linked to individual KPIs.
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