Mr. Toilet — Operations Plan
The operational hub will be located in the Prospecton industrial precinct, south Durban, on a leased site of approximately 2,500 m². The depot will include:
Section 9 · Business Plan
Operations Plan
The operational hub will be located in the Prospecton industrial precinct, south Durban, on a leased site of approximately 2,500 m². The depot will include:
9.1 Depot and Facilities
The operational hub will be located in the Prospecton industrial precinct, south Durban, on a leased site of approximately 2,500 m². The depot will include:
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Open yard for storage of portable toilet and shower units (capacity: 400 units).
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Covered cleaning bay with high-pressure wash systems and chemical dosing equipment.
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Waste-water holding tanks and licensed disposal connection to the eThekwini municipal sewer system.
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Maintenance workshop for minor repairs and refurbishments.
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Fuel storage facility for the vehicle fleet.
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Administrative offices and staff amenities (kitchen, lockers, ablution facilities).
9.2 Fleet and Equipment
| Asset | Quantity | Purpose |
|---|---|---|
| Vacuum service trucks (5,000L) | 4 | Waste extraction and chemical servicing |
| Flatbed delivery trucks (8-ton) | 3 | Unit delivery and collection |
| Light delivery vehicles (bakkies) | 2 | Site inspections, emergency response |
| Portable toilet units (standard) | 200 | Construction and event rentals |
| Portable toilet units (VIP) | 50 | Premium event rentals |
| Portable shower trailers | 50 | Construction camps, events, disaster relief |
| Handwashing stations | 80 | Complementary hygiene stations |
9.3 Service Delivery Process
The operational workflow will follow a structured six-step process:
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Step 1 – Client Inquiry and Quotation: Receive inquiry via phone, email, website, or tender portal. Prepare quotation within 4 business hours.
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Step 2 – Order Confirmation and Scheduling: Confirm order, allocate units, and schedule delivery using the GPS-enabled dispatch system.
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Step 3 – Delivery and Setup: Deploy units to the client site. On-site team ensures correct placement, levelling, and connection (for shower units).
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Step 4 – Scheduled Servicing: Service units per the agreed schedule (daily, weekly, or bi-weekly). Each service visit includes waste extraction, chemical treatment, cleaning, and restocking.
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Step 5 – Collection: Upon contract completion, collect units and transport to depot for deep cleaning and maintenance.
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Step 6 – Quality Assurance: All returned units undergo a 12-point inspection checklist before being cleared for redeployment.
9.4 Organisational Structure and Staffing
| Role | Headcount | Monthly Salary | Annual Cost |
|---|---|---|---|
| General Manager | 1 | R45,000 | R540,000 |
| Operations Manager | 1 | R35,000 | R420,000 |
| Sales & Business Development Manager | 1 | R32,000 | R384,000 |
| HSE Officer | 1 | R28,000 | R336,000 |
| Administrative Assistant | 1 | R15,000 | R180,000 |
| Accounts Clerk | 1 | R14,000 | R168,000 |
| Drivers / Service Technicians | 8 | R12,000 | R1,152,000 |
| Cleaning Staff | 6 | R8,000 | R576,000 |
| Total | 20 | R3,756,000 |
Note: Annual cost includes basic salary only. Total cost to company (including UIF, SDL, COIDA, leave provision, and benefits) is estimated at R4,320,000 per annum (a 15% loading on basic salaries).
9.5 Technology and Systems
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Fleet Management System: GPS tracking and route optimisation for all vehicles, integrated with fuel-card monitoring.
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Job Scheduling Software: Cloud-based platform for dispatch, servicing schedules, and client communication.
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Client Portal: Online platform for booking, invoicing, service reports, and photographic evidence of completed services.
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Accounting System: Sage Business Cloud or Xero for financial management, payroll, VAT, and statutory reporting.
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