QuickFund Online — Operations Plan

QuickFund’s operations are designed around a digital-first model that minimises physical infrastructure while maximising operational efficiency and customer service quality. The Company operates from a single headquarters in Sandton, Johannesburg, with all lending operations conducted through the online platform.

Section 7 · Business Plan

Operations Plan

7.1 Operational Overview

7.2 Loan Origination Process

The end-to-end loan origination process is designed to be completed within 15 minutes from application to disbursement:

Step 1 – Application (2 minutes): Customer completes
online application via mobile app or web portal, providing personal
details, employment information, and loan amount requested.

Step 2 – Verification (1 minute): Automated identity
verification using OCR document scanning, facial recognition liveness
check, and database verification against the Department of Home
Affairs.

Step 3 – Credit Assessment (2 minutes): AI credit
scoring engine analyses applicant data from credit bureaus, bank
statements (via open banking API), and alternative data sources to
generate a QuickFund Score.

Step 4 – Affordability Check (30 seconds): Automated
NCA-compliant affordability assessment based on declared income,
existing financial obligations, and living expenses.

Step 5 – Approval and Offer (30 seconds): Approved
applicants receive a loan offer with full cost disclosure including
principal, interest, fees, and total repayment amount.

Step 6 – Acceptance and Disbursement (10 minutes): Upon electronic acceptance, funds are disbursed via instant EFT to the
customer’s verified bank account.

7.3 Collections and Default Management

QuickFund implements a structured collections framework with escalating intervention stages designed to maximise recovery while treating customers fairly in compliance with the NCA:

Stage	Timeline	Action
Pre-due Reminder	3 days before due date	SMS, WhatsApp, and push notification reminders
Soft Collection	1–7 days overdue	Automated SMS/email, call from support team
Medium Collection	8–30 days overdue	Formal demand letters, restructure offers
Hard Collection	31–60 days overdue	External collection agency referral
Write-off	90+ days overdue	Loan written off, negative bureau listing

7.4 Office and Facilities

QuickFund’s head office will be located in a serviced office space in Sandton, Johannesburg, providing flexible lease terms, shared meeting facilities, and professional business infrastructure. The initial office will accommodate 30 employees with capacity for expansion to 50. Estimated monthly rental: R45,000–R65,000 including utilities and shared services.

7.5 Key Operational Metrics and KPIs

KPI	Target (Year 1)	Target (Year 3)	Target (Year 5)
Loan Approval Rate	45–55%	50–60%	55–65%
Average Loan Processing Time	<5 minutes	<3 minutes	<2 minutes
Customer Satisfaction (NPS)	>40	>55	>65
Default Rate (30+ days)	<10%	<8%	<6%
Collection Recovery Rate	>75%	>80%	>85%
Platform Uptime	99.5%	99.9%	99.95%
Cost-to-Income Ratio	<75%	<60%	<50%

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