Urban Flame Shisanyama — Management & Organisational Structure
Urban Flame's organisational structure is lean and operationally focused, designed for the flagship location with built-in scalability for multi-site expansion.
Section 8 · Business Plan
Management & Organisational Structure
Urban Flame's organisational structure is lean and operationally focused, designed for the flagship location with built-in scalability for multi-site expansion.
8.1 Organisational Chart
Urban Flame’s organisational structure is lean and operationally focused, designed for the flagship location with built-in scalability for multi-site expansion.
| Role | Reports To | Key Responsibilities | Monthly Cost (ZAR) |
|---|---|---|---|
| Managing Director / Owner | Board | Strategic direction; investor relations; growth planning; brand management | R45,000 |
| Operations Manager | MD | Day-to-day venue management; staff supervision; quality assurance; compliance | R35,000 |
| Head Chef / Kitchen Manager | Ops Manager | Menu development; food preparation oversight; supplier relations; food safety | R25,000 |
| Head Butcher | Kitchen Manager | Meat procurement quality; butchery operations; stock management; customer service | R18,000 |
| Floor / Bar Manager | Ops Manager | Customer service; bar operations; entertainment coordination; cash management | R20,000 |
| Financial Controller (Part-time) | MD | Bookkeeping; financial reporting; tax compliance; cash flow monitoring | R12,000 |
| Marketing Coordinator | MD | Social media; event planning; community relations; brand activation | R15,000 |
8.2 Staffing Plan
| Position | Number | Monthly Salary (ZAR) | Total Monthly (ZAR) |
|---|---|---|---|
| Management Team (as above) | 7 | Various | R170,000 |
| Braai/Grill Operators | 4 | R8,000 | R32,000 |
| Butchery Assistants | 2 | R7,500 | R15,000 |
| Kitchen Staff / Prep Cooks | 4 | R7,000 | R28,000 |
| Waiters / Floor Staff | 6 | R5,500 + tips | R33,000 |
| Bar Staff | 3 | R6,500 | R19,500 |
| Cashiers | 2 | R6,000 | R12,000 |
| Cleaners | 3 | R5,000 | R15,000 |
| Security Guards | 3 | R6,500 | R19,500 |
| Total Staff | 34 | R344,000 |
Total annual payroll cost including UIF contributions, skills development levy, and overtime provisions is estimated at R4,440,000, representing approximately 49% of Year 1 operating expenses. Staff costs are the largest single operating expense category and will be closely monitored against revenue benchmarks.
8.3 Training & Development
All staff undergo a structured onboarding and continuous training programme that covers food safety and hygiene certification (HACCP principles), customer service excellence, responsible alcohol service, fire safety and emergency procedures, POS and inventory system operation, and brand standards and values. The company allocates 1% of payroll to ongoing skills development, aligning with the Skills Development Act requirements and supporting B-BBEE scorecard compliance.
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