LuxCity Traveller Coachlines — Organisational Structure and Management
The Company is structured across four functional pillars reporting to the Managing Director. The initial headcount of 35 employees is designed to support 5-bus operations across two corridors and charter services, with scalability built into the structure for fleet expansion.
Section 9 · Business Plan
Organisational Structure and Management
The Company is structured across four functional pillars reporting to the Managing Director. The initial headcount of 35 employees is designed to support 5-bus operations across two corridors and charter services, with scalability built into the structure for fleet expansion.
9.1 Organisational Design
The Company is structured across four functional pillars reporting to the Managing Director. The initial headcount of 35 employees is designed to support 5-bus operations across two corridors and charter services, with scalability built into the structure for fleet expansion.
| Department | Key Roles | Headcount | Annual Cost (Year 1) |
|---|---|---|---|
| Executive | Managing Director, Operations Manager | 2 | R1,800,000 |
| Finance & Administration | Finance Officer, Admin Assistant, Compliance Officer | 3 | R900,000 |
| Operations | Professional Drivers (10), Bus Attendants (5), Maintenance Coordinator (1) | 16 | R4,440,000 |
| Sales & Marketing | Sales Manager, Digital Marketing Coordinator, Ticket Agents (5), Customer Service (3) | 10 | R2,400,000 |
| Support Services | IT Support, Security (2), Cleaning (1) | 4 | R660,000 |
| Total | 35 | R10,200,000 |
9.2 Management Team
Mark Tom – Founder and Managing Director
Mr Thanjekwayo is a passionate and experienced transport entrepreneur who has been immersed in the South African public transport sector for over a decade. His responsibilities encompass overall strategic direction, investor relations, regulatory engagement and business development. He brings deep knowledge of the intercity coach market, established relationships with fleet suppliers and regulatory authorities, and a commitment to building a customer-centric, safety-first organisation.
Key management hires in the first year will include a qualified Operations Manager (responsible for fleet scheduling, driver management and safety compliance), a Finance Officer (CA(SA) or CIMA qualified, responsible for financial management, tax compliance and management reporting) and a Sales Manager (responsible for B2B corporate sales, digital marketing oversight and revenue optimisation).
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