Khula Retail — Management & Organisational Structure
The management team, the organisational structure, the staffing plan and the governance arrangements supporting the business.
Section 9 · Business Plan
Management & Organisational Structure
The management team, the organisational structure, the staffing plan and the governance arrangements supporting the business.
9.1 Founders & Senior Management
Khula Retail is led by an experienced founding team whose combined
retail tenure exceeds 35 years. The management depth and complementary
skill-set of the founders is, in the directors’ assessment, the single
most important non-financial assurance available to prospective
investors and lenders.
| Role & Equity | Background |
|---|---|
| Managing Director / CEO — 48% equity | 20+ years in South African retail; former regional operations manager at a national supermarket chain; B.Com (Hons), University of Pretoria; advanced certificate in Retail Management. Direct accountability for strategic direction, finance, capital relationships and Year-1 store operations. |
| Operations Director — 32% equity | 16+ years across grocery and apparel formats; former store manager and area manager; certified retail trainer. Direct accountability for store operations, staff development, supplier relationships and merchandising. |
| Finance & Admin Manager (employed) | Chartered Accountant (SA) with 8 years post-articles experience including 4 years in retail. Accountable for financial control, statutory compliance, investor reporting and HR administration. |
| Merchandise & Marketing Manager (employed) | Eight years in FMCG retail merchandising; direct experience with category management, supplier negotiation and loyalty programmes. Accountable for assortment, pricing, marketing execution and the loyalty programme. |
Table 20. Senior management team
9.2 Board of Directors & Governance
The Company will operate a four-person board comprising two executive
directors (the founders), one investor-nominated non-executive director
(subject to investor closing), and one independent non-executive
director with prior retail-sector board experience. Board meetings will
be held quarterly with monthly written management reports circulated in
the intervening months. A standard suite of governance documents — board
charter, conflict-of-interest policy, delegation of authority, annual
budget and capex authority matrix — will be in place before first
trade.
9.3 Organisational Chart
9.4 Advisory Board
To complement the executive team, an advisory board of three external
advisors has been recruited on a non-remunerated basis. Each advisor
brings a distinct perspective: a retail real-estate specialist with deep
landlord-relationship experience; a consumer-data analyst with prior
loyalty-programme design experience at a Tier-1 retailer; and a former
independent-retailer business owner who scaled from one to seven stores
over 12 years. The advisory board will meet semi-annually, with informal
access available to the founders on a project basis.
9.5 Recruitment, Training & Retention
People economics are foundational to Khula Retail’s strategy. The
Company will operate the following human-capital framework from Day
1:
- Starting wages 8–12% above the relevant sectoral minimum, with a
clear path to category-specialist or supervisor roles within 18
months. - 80-hour structured induction programme for all new hires,
covering product knowledge, customer-service standards, till operations,
food safety and shrinkage prevention. - Quarterly performance conversations with documented development
plans, replacing traditional annual reviews. - Profit-share pool (5% of net profit) distributed annually to all
permanent staff with at least 12 months’ tenure, from Year 2
onwards. - Targeted attrition rate of 30% per annum (versus
independent-retailer benchmark of 60%+), generating significant savings
in recruitment and training.
Confidential — this business plan is provided to prospective investors and lenders for evaluation purposes only and may not be reproduced or distributed without the written consent of Khula Retail (Pty) Ltd.