KotaVille — Management and Organisational Structure
All staff undergo a 2-week intensive training programme covering kota preparation standards, food safety and hygiene (including food handler certification), customer service, POS operation, and KotaVille brand values. Ongoing training includes weekly quality reviews, monthly recipe refreshers, and quarterly skills assessments. Annual…
Section 9 · Business Plan
Management and Organisational Structure
All staff undergo a 2-week intensive training programme covering kota preparation standards, food safety and hygiene (including food handler certification), customer service, POS operation, and KotaVille brand values. Ongoing training includes weekly quality reviews, monthly recipe refreshers, and quarterly skills assessments. Annual…
9.1 Management Team
| Position | Reports To | Key Responsibilities | Annual Cost (ZAR) |
|---|---|---|---|
| Founder / Managing Director | Board | Strategy, finance, growth, investor relations | 360,000 |
| Head of Operations | MD | Unit management, SOPs, quality, compliance | 300,000 |
| Head Chef / Recipe Developer | MD | Menu R&D, recipe standardisation, training | 240,000 |
| Marketing & Digital Manager | MD | Brand, social media, partnerships, delivery | 216,000 |
| Unit Manager (per unit) | Ops Head | Daily operations, staff supervision, stock | 168,000 |
9.2 Staffing Plan
| Role | Year 1 (1 unit) | Year 2 (2 units) | Year 3 (4 units) | Year 5 (5 units) |
|---|---|---|---|---|
| Management & Admin | 3 | 4 | 6 | 7 |
| Kota Assemblers / Kitchen | 4 | 8 | 16 | 20 |
| Counter & Service | 3 | 6 | 12 | 15 |
| Cleaning & Support | 2 | 3 | 6 | 8 |
| Total Headcount | 12 | 21 | 40 | 50 |
| Total Annual Payroll (ZAR M) | 0.92 | 1.68 | 3.20 | 4.50 |
9.3 Training
All staff undergo a 2-week intensive training programme covering kota preparation standards, food safety and hygiene (including food handler certification), customer service, POS operation, and KotaVille brand values. Ongoing training includes weekly quality reviews, monthly recipe refreshers, and quarterly skills assessments. Annual training investment: 3% of payroll.
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