SpazaHub — Management and Organisational Structure

All staff complete a 10-day pre-opening training programme covering customer service, POS operation, inventory management, food safety and hygiene (with food handler certification), security protocols, and SpazaHub brand values. Ongoing training includes weekly team briefings, monthly product knowledge updates, and quarterly performance…

Section 9 · Business Plan

Management and Organisational Structure

9.1 Management Team

Position	Reports To	Responsibilities	Annual Cost (ZAR)
Founder / Managing Director	Board	Strategy, finance, suppliers, growth	240,000
Operations Manager	MD	Store ops, compliance, stock, staff	192,000
Store Manager (per store)	Ops Mgr	Daily operations, cash, service	120,000
Bookkeeper / Admin	MD	Accounting, payroll, VAT, reporting	96,000

9.2 Staffing Plan

Role	Year 1 (1 store)	Year 2 (2 stores)	Year 3 (4 stores)	Year 5 (5 stores)
Management	2	3	4	5
Shop Assistants	3	6	12	16
Cleaners	1	2	4	5
Security (contracted)	1	2	4	5
Total Headcount	7	13	24	31
Annual Payroll (ZAR K)	620	1,180	2,200	3,100

9.3 Training

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