Kyalami Surface Business Plan — Business Model

Why the installer hour is the unit of production, and how utilisation and job mix drive contribution.

Section 11 of 31

Business Model

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Capital buys installation capacity; capacity converts to revenue only through utilisation; utilisation converts to cash through a favourably structured working capital cycle.

The conversion chain from capital to investor return runs as follows, and every link is modelled explicitly in Section 19:

  1. Capital funds a controlled installation facility, plotter and pattern software, tooling and the recruitment and certification of installers.
  2. Installers generate a fixed monthly stock of installer-hours, 187 gross hours per FTE per month.
  3. Utilisation converts gross hours to billable hours. This is the single controlling variable.
  4. Billable hours are allocated across the service mix and priced, producing revenue.
  5. Film, consumables, installer payroll and a rework provision are deducted to produce gross profit of 59.8% at maturity.
  6. Studio and head-office overhead, marketing, commission and card fees are deducted to produce EBITDA of 20.5%.
  7. Customer deposits and card settlement fund a large part of the film inventory cycle, so EBITDA converts to operating cash at a high rate once the business is past its ramp.
  8. Operating cash amortises the debt, funds maintenance capital expenditure and, from Year 4, supports a dividend. Residual value is realised on exit.

Business model canvas

Key partners

  • Film manufacturer and accredited regional distributor
  • Franchise dealer groups and pre-owned premium retailers
  • Freight forwarder and customs clearing agent
  • Commercial bank providing term, asset and revolving facilities
  • Technical training providers for the installer pipeline

Key activities

  • Certified installation of film and coatings
  • Installer recruitment, training and certification
  • Booking, scheduling and capacity management
  • Import planning and landed-cost management
  • Quality assurance and warranty administration

Key resources

  • Certified installers — the binding constraint
  • Controlled installation facilities with 10 bays
  • Manufacturer accreditation and pattern software licence
  • Brand, reviews and referral base
  • Imported film inventory

Cost structure

  • Imported film and chemicals — 19.8% of FY32 revenue
  • Installer payroll — 13.8% of FY32 revenue
  • Studio overhead — rent, electricity, insurance, non-installer payroll
  • Head office — executive, finance, marketing
  • Variable commercial costs — commission, card fees, marketing

Revenue streams

  • Paint protection film — 57% of FY32 revenue
  • Ceramic coating and window film — 15%
  • Colour-change wrap — 12%
  • Commercial livery — 13%
  • Paint correction and preparation — 3%

Customer relationships

  • Consultative in-studio quotation and vehicle inspection
  • Documented process with photographic record
  • Ten-year manufacturer-backed film warranty
  • Annual maintenance and inspection recall
  • Contracted service agreements in the trade channel
Imported film absorbs 24 cents of every rand of FY32 revenue
Figure 1. Imported film absorbs 24 cents of every rand of FY32 revenue

Installer payroll is charged to cost of sales in full rather than to overhead. This is deliberate: it means gross margin visibly compresses when utilisation falls, which is the economic reality of the business.