Part 3 of 6 · Status
SRD Status Check: What Each Status Actually Means
Check at srd.sassa.gov.za, by dialling *134*7737#, or by calling 0800 60 10 11. Here is what the words on your screen actually mean, and what to do about each one.
| Status | What it means | What to do |
|---|---|---|
| PENDING | Checks are still running. It is not a rejection, and it is not a queue you can jump. | Nothing. Wait. Reapplying resets nothing and can flag your file. |
| APPROVED | You qualify for that month. Only that one month — next month is assessed again. | Wait for a payment date, which follows once your bank account is verified. |
| DECLINED | The portal shows a reason code next to the decline. | Find the exact reason first, then appeal against that specific reason. |
| BANK DETAILS PENDING | You are approved but unpaid. SASSA cannot verify your account. | Re-enter your banking details on the portal. Check the account name matches your ID exactly. |
| IDENTITY VERIFICATION FAILED | Your details do not match Home Affairs records. | Appealing will not fix this. Correct your record at a Home Affairs office, then apply again. |
| REFERRED | Sent for manual review. Something needs a human. | Wait — it usually resolves in the next cycle. Do not submit a new application. |
DeclinedDeclined? Match the reason to the fix
Declines run into the hundreds of thousands each month, and many are database false positives rather than genuine ineligibility — that mismatch is the heart of the court challenge to these rules.
Find your exact reason before you appeal, because a generic appeal gets declined again.
| Reason shown | What it means | What to do |
|---|---|---|
| Alternative income source identified | Money came into your account that month | Appeal. Explain the deposit — a loan, a gift, a refund — and attach the bank statement page |
| UIF registered | You appear on the UIF database | Deregister at the Department of Employment and Labour first, then appeal |
| NSFAS registered | You are recorded as a funded student | Get written proof you are no longer funded, then appeal |
| Government payroll | Your ID sits on a state payroll | Get a service termination letter from the department, then appeal |
| Existing SASSA grant | Another grant is paid for you | Only appeal if the grant is for a child, not for you |
| Identity verification failed | Your details do not match Home Affairs | Fix it at Home Affairs. An appeal will not work |
| Age criteria not met | You are under 18 or over 60 | Nothing to appeal. Over 60, apply for the Older Persons Grant instead |
| Deceased | Home Affairs has you recorded as dead | Go to Home Affairs in person with your ID. This is a records error and it does happen |
