Velvet Fig Dining — Operations Plan
6.1 Staffing Structure
Section 6 · Business Plan
Operations Plan
6.1 Staffing Structure
Scaling from launch to 120 covers as operations stabilise, at an average spend of around ZAR 350 per cover.
6.1 Staffing Structure
| Role | Headcount | Monthly Cost (ZAR) | Notes |
|---|---|---|---|
| Executive Chef | 1 | 45,000 | Founder equity; additional performance bonus |
| Sous Chef | 2 | 28,000 each | Kitchen leadership; covers GM shifts |
| Chef de Partie / Kitchen Staff | 8 | 12,000–16,000 | Prep cooks, grill, pastry |
| Restaurant General Manager | 1 | 38,000 | P&L accountability, service standards |
| Front-of-House (Waitstaff) | 12 | 8,000 + tips | Service excellence training mandatory |
| Host / Reservations | 2 | 10,000 | Dineplan management, VIP liaison |
| Bartender / Sommelier | 2 | 15,000 | Curated cocktail & wine programme |
| Finance & Admin | 1 | 18,000 | Bookkeeping, payroll, compliance |
| Maintenance / Cleaning | 3 | 7,500 | Shared facility maintenance |
| TOTAL STAFF COST (Monthly) | 32 | ~ZAR 375,000 | Excluding Chef (equity); ~ZAR 4.5m p.a. |
6.2 Supply Chain & Procurement
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Primary produce sourced from Western Cape farms: Spier, Oranjezicht City Farm, and seasonal small-holders
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Seafood: Cape Town Fish Market and certified sustainable MSC suppliers
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Beverages: Cape Winemakers Guild allocation; SA craft spirits; imported premium spirits via licensed distributor
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Dry goods: Woolworths Food B2B and SPAR wholesale for commodities
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All key suppliers contracted with 3-month price locks; contingency suppliers identified for each category
6.3 Technology Infrastructure
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POS System: Lightspeed Restaurant with integrated inventory module
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Reservation Management: Dineplan (SA market leader) — real-time table availability, CRM integration
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Delivery Integration: Mr D Food and Uber Eats merchant accounts (5% of revenue)
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Accounting: Xero cloud accounting with daily bank feeds; Dext for supplier invoice processing
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Load Shedding Backup: 15kVA diesel generator + 10kW solar panels + lithium battery storage
6.4 Regulatory & Compliance
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Liquor Licence: Western Cape Liquor Authority full on-consumption licence (8–12 week process)
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Health & Safety: City of Cape Town health certificate; HACCP food safety certification
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Employment: LRA and BCEA compliant contracts; CCMA-registered disciplinary procedures
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POPI Act: Customer data management policy and CRM data governance framework
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BEE: Level 2 B-BBEE certificate targeted within 18 months of operation
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