Frost & Roll Creamery Business Plan — Implementation Roadmap

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Section 12 · 13 of 23

Implementation Roadmap

The programme runs across four phases over 60 months, sequenced so that a proven flagship and a systematised central kitchen precede the multi-city store rollout, and franchising, kiosks, packaged products and regional expansion follow a stable base. The critical path runs through central-kitchen build → flagship fit-out → team and recipe development → flagship and mobile launch → brand ramp → multi-city stores → franchise and kiosk rollout → packaged products.

Figure 12. Implementation Gantt: critical milestones, timelines and dependencies.

Phase plan and milestones

Phase

Focus

Key milestones

Window

Phase 1

Flagship

Central kitchen; flagship & mobile launch; brand ramp

Months 0–24

Phase 2

Multi-city

Pretoria, Cape Town & Durban stores; catering

Months 16–36

Phase 3

Franchise & retail

Franchise programme; kiosks; airport; packaged

Months 30–60

Phase 4

Regional

SADC master-franchise expansion

Months 52–120

Analyst flagSequencing protects capital and the brand

Each phase is gated by the previous one: the multi-city rollout does not begin until the flagship proves and systematises the concept; franchising follows a documented, repeatable system and central-kitchen capacity; and regional expansion follows a stable domestic base. This sequencing concentrates early risk on a single, controllable flagship before capital is committed to replication, essential for a trend-led format, and matches the pace of company-owned expansion to the cash the business generates.