Frost & Roll Creamery Business Plan — Management, Board & Governance

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Section 13 · 14 of 23

Management, Board & Governance

The Company is led by its four founding shareholders, whose skills span the full value chain, hospitality and franchising, food retail and premium brands, food manufacturing and supply chain, and lifestyle-brand and digital marketing, supported by a governance framework appropriate to a capital-backed, franchise-led growth business.

Executive

Role

Mandate & profile

Ethan Rossouw

Executive Chairman

Strategy, capital & franchising; hospitality entrepreneurship

Aaliyah Naidoo

Chief Executive Officer

Brand, retail & operations; premium consumer brands

Michael Dube

Operations Director

Central kitchen, production & supply chain

Olivia Petersen

Commercial Director

Marketing, brand & digital commerce

Governance architecture

  • A board combining the executive founders with investor-nominated and independent non-executive directors as the capital structure introduces external stakeholders.
  • Committees for Audit & Risk and for Remuneration & Nominations, with monthly management accounts and quarterly investor reporting.
  • A delegation-of-authority framework governing new-outlet approvals, capital commitments, franchise agreements and related-party transactions.
  • Food-safety, brand-standards and franchise-compliance governance across company and franchise outlets, protecting the premium positioning and brand integrity.

Key-person and franchise-governance considerations

As a founder-led, brand-driven business, the plan carries key-person dependency and, distinctively, franchise-governance dependency: brand consistency across franchised outlets is central to value, and a few poorly-run outlets can damage the whole network. Mitigations include documenting the concept, recipes, operations and brand standards (essential in any case for franchising), the training academy building a bench of managers and franchisees, a franchise-audit and quality-assurance function, a second layer of functional leadership recruited as the group scales, and retention incentives linked to milestone delivery. Institutionalising the founders’ standards into systems is both a governance safeguard and a prerequisite for scalable, consistent growth.